GoHaych supports the recurring administration behind e-commerce stores, including product information, order queues, customer messages and marketplace updates.
We work within approved systems, rules and service levels. Pricing, refunds, supplier commitments and unusual customer decisions remain with authorised people inside your business.
Approved titles, descriptions, images, categories and attributes are maintained across agreed storefronts and marketplaces.
Routine statuses, exceptions and customer updates move through one documented operational process.
Coverage can be planned around normal volumes, promotional peaks and seasonal changes.
The operational pressure
Turn recurring pressure into a documented workflow with clear ownership, boundaries and escalation.
Descriptions, variants, images and stock information differ between channels or remain incomplete.
Approved product information is checked, formatted and updated through a consistent process.
Address questions, delays and fulfilment issues interrupt commercial and marketing work.
We monitor agreed queues, gather missing details and route exceptions to the correct owner.
Delivery, product and return questions sit across marketplaces, email and store inboxes.
Approved information handles routine enquiries while sensitive or commercial decisions are escalated.
Channel activity and outstanding tasks are difficult to compare or review.
Agreed reports show queue volumes, exceptions, completion and common customer issues.
The final scope reflects your systems, permissions, workload and internal decision-making responsibilities.
Create or amend approved listings, variants, attributes, categories, imagery and descriptive content.
Monitor agreed order queues, update routine statuses, request missing details and escalate fulfilment exceptions.
Respond to approved questions across store, email or marketplace channels and route complex cases.
Capture return requests, apply approved rules and maintain status while authorised staff retain refund decisions.
Maintain approved listings and routine operational information across agreed third-party sales channels.
Prepare regular summaries of orders, exceptions, messages, returns and outstanding actions from approved sources.
Delivery model
Each storefront, marketplace and permitted action is documented during onboarding. The team practises representative cases before handling live orders or customer records.
Access to customer, order and payment-adjacent information is limited to the agreed operational need. Payment credentials and high-risk account changes remain restricted.
Frequently asked questions
Platforms are confirmed during scoping. If a platform is new, we agree a realistic training and readiness plan before live work begins.
Yes, using your approved product information, category rules, imagery standards and publishing permissions.
Refund authority should normally remain with authorised internal staff unless a tightly controlled, approved rule set is agreed.
Marketplace work can be included where account access, channel rules and permitted actions are clearly documented.
We review forecast volumes, coverage, training lead time and service priorities early enough to plan suitable capacity.
Access is limited, individual accounts and MFA are used where available, and data is handled only through approved systems and instructions.
Start with the requirement
Share your stores, channels, order volumes, recurring tasks, peak periods and the exceptions your internal team should retain.
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