H&D Recruitment Back-Office Support Case Study
How dedicated recruitment administration, shift coordination and accounts support helped H&D Recruitment grow from managing around 20 personnel to more than 100.
IndustryRecruitment & Staffing
SolutionDedicated Back-Office Outsourcing
OperationsRecruitment, Shifts & Accounts
LocationUnited Kingdom
One support model. Measurable operational growth.
H&D Recruitment reports that dedicated GoHaych back-office support helped it increase managed staffing capacity, broaden its service coverage and grow revenue without building an equivalent UK administrative team.
The Challenge
H&D Recruitment needed to serve more client sites and personnel without letting recruitment administration, shift coordination and accounts work overwhelm its UK team.
Operational pressure
- High UK employment and office-support costs.
- Time-intensive daily and weekly shift coordination.
- Growing recruitment, onboarding and record workloads.
- Complex timesheet, payroll and invoice preparation.
- Limited capacity to expand into another staffing sector.
The business objective
- Increase the number of personnel the agency could coordinate.
- Keep administrative expenditure under control.
- Give the UK leadership team more time for clients and growth.
- Create dependable processes across recruitment, shifts and accounts.
- Support expansion beyond security staffing.
The Back-Office Solution
GoHaych introduced a dedicated remote support model built around the recurring operational work connecting candidates, deployed personnel, clients and the UK management team.
01
Recruitment & Candidate Management
Structured administration from candidate registration through onboarding and assignment readiness.
Support included
- Candidate sourcing and initial screening support.
- Application, registration and interview coordination.
- Document collection and candidate record maintenance.
- Follow-ups and preparation for upcoming assignments.
Operational impact
A larger, better-organised personnel pool
Consistent recruitment administration helped H&D coordinate more available personnel without requiring an equivalent increase in UK-based support staff.
02
Shift Scheduling & Workforce Coordination
Centralised support for daily assignments, confirmations, changes and replacement requirements.
Support included
- Daily and weekly shift scheduling.
- Personnel allocation and confirmation.
- Replacement coordination and urgent requests.
- Attendance records, schedule updates and staff communication.
Operational impact
More assignments with less routine pressure
A central coordination point helped the management team oversee a larger workforce while keeping routine shift administration organised.
03
Timesheets, Payroll Preparation & Accounts
Reliable administration around working hours, payment records, invoicing inputs and management summaries.
Support included
- Timesheet collection and recorded-hour checks.
- Payroll preparation records.
- Invoice preparation and payment-related administration.
- Reconciliation support and operational summaries.
Operational impact
One structured financial workflow
Bringing workforce records and accounts administration together reduced dependence on manual coordination as staffing volumes increased.
04
Client Communication & Daily Operations
Routine requests and updates were organised, followed through and escalated to the UK team when a decision was required.
Support included
- Organising staffing requirements and confirmations.
- Recording schedule changes and attendance issues.
- Maintaining client-related operational records.
- Daily and weekly summaries with clear escalation.
Operational impact
Leadership time returned to growth
The UK team could focus more attention on client relationships, service development and commercial decisions while routine work continued through the back office.
05
Expansion into Warehouse & Logistics
The established back-office workflows were extended beyond security staffing to support warehouse and logistics personnel.
Additional roles supported
- Warehouse operatives and pickers and packers.
- Forklift, reach truck and flexi forklift drivers.
- Van drivers and other logistics personnel.
- Recruitment administration and workforce coordination for the new sector.
Operational impact
A second sector without a separate office team
H&D could broaden its commercial offer by reusing the recruitment, scheduling and administration model already supporting its security operations.
06
Website & SEO Optimisation
Creating a stronger digital foundation around H&D Recruitment’s clearly organised staffing services.
SEO activities
- Clearer service structure for Security, Warehouse and Hospitality recruitment.
- Search-focused titles, descriptions, headings and page content.
- Internal links between service pages and recruitment articles.
- Improved employer journeys and more visible enquiry routes.
Google Search Console
461KSearch impressions
11.5KOrganic clicks
2.5%Average CTR
14.8Average position
The Transformation
A clear comparison of the operating position before and after the dedicated support model was introduced.
Before GoHaych
- Approximately 10–20 personnel within the original operating scale.
- Primarily security staffing services.
- Recruitment and shifts coordinated by a small team.
- Growing pressure from records, timesheets and accounts.
- Limited capacity to add another staffing sector.
With GoHaych support
- More than 100 personnel managed.
- Security plus warehouse and logistics staffing.
- Dedicated remote administration and scheduling support.
- Structured recruitment, timesheet and accounts workflows.
- Greater operational capacity without proportional local headcount growth.
Ready to build a more scalable back office?
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