1st Workforce Back-Office Support Case Study
How dedicated recruitment administration, workforce coordination and accounts support helped 1st Workforce expand beyond hospitality and report 15% revenue growth.
IndustryRecruitment & Staffing
SolutionDedicated Back-Office Outsourcing
OperationsRecruitment, Shifts & Accounts
LocationUnited Kingdom
A small recruitment business became a multi-sector provider.
1st Workforce reports that dedicated GoHaych back-office support helped it broaden its operating capacity, enter warehouse and logistics staffing and achieve 15% revenue growth.
The Challenge
1st Workforce needed to move beyond its original hospitality focus without allowing recruitment administration, scheduling and financial processes to overwhelm its small team.
Operational pressure
- Limited administrative capacity within the original hospitality-focused operation.
- Higher costs associated with expanding a UK-based office team.
- Growing candidate, document and onboarding workloads.
- Different shift patterns across hospitality, warehouse and logistics clients.
- Increasing timesheet, payroll and billing administration.
- Insufficient capacity to enter new staffing markets without operational support.
The business objective
- Expand recruitment services while controlling administrative expenditure.
- Coordinate candidates and assignments across several operating environments.
- Create reliable recruitment, scheduling and accounts processes.
- Give UK management more time for clients and business development.
- Reduce dependence on proportional UK administrative hiring.
- Build an operating model that could support long-term sector expansion.
The Back-Office Solution
GoHaych introduced dedicated remote support across the recurring processes connecting candidates, assignments, clients, records and accounts.
01
Recruitment & Candidate Administration
Structured support from candidate sourcing and application processing through onboarding and assignment readiness.
Support included
- Candidate sourcing and initial screening support.
- Application, document and database administration.
- Onboarding and availability coordination.
- Role-specific records, communication and follow-ups.
Operational impact
A more organised multi-sector candidate operation
Consistent recruitment administration helped 1st Workforce support hospitality, warehouse and logistics roles without relying entirely on its original office team.
02
Shift Scheduling & Workforce Coordination
Centralised support for client staffing requests, availability, assignments, attendance and urgent replacements.
Support included
- Daily and weekly shift planning.
- Availability, assignment and confirmation records.
- Attendance, absence and replacement coordination.
- Client requirement updates and urgent staffing support.
Operational impact
More staffing activity with less routine pressure
A central coordination workflow helped the company manage different working patterns and client expectations across more than one industry.
03
Timesheets, Accounts & Payroll Preparation
Organised administration around recorded hours, payroll inputs, client billing information and financial records.
Support included
- Timesheet collection and recorded-hour reviews.
- Payroll calculation information and payment records.
- Invoice preparation and client billing administration.
- Reconciliation support and operational reporting.
Operational impact
Financial administration kept pace with growth
Structured accounts support helped the business manage a growing volume of workforce and billing records as its staffing services expanded.
04
Client Coordination & Daily Operations
Routine requests, operational updates and administrative follow-ups were handled through a defined support process.
Support included
- Organising client staffing requests and updates.
- Maintaining assignment and operational records.
- Candidate and management communication support.
- Summaries, issue follow-ups and escalation to UK management.
Operational impact
More management time for clients and expansion
Delegating recurring administrative work allowed the UK management team to focus more attention on relationships, service development and commercial opportunities.
05
Expansion into Warehouse & Logistics
The established support model was extended beyond hospitality to additional operational staffing markets.
Additional roles supported
- Warehouse operatives, pickers and packers.
- Forklift, reach-truck and logistics personnel.
- Production, packing and fulfilment operatives.
- Quality-control and dispatch personnel.
Operational impact
From one primary sector to three staffing markets
1st Workforce broadened its commercial offer across hospitality, warehousing and logistics while reusing one coordinated back-office structure.
06
Website & SEO Optimisation
Creating a stronger digital foundation around six clearly organised staffing categories.
SEO activities
- Commercial keyword research and page mapping.
- Search-friendly titles, descriptions and headings.
- Internal links between recruitment services.
- Employer-focused calls to action and readable content.
Google Search Console
9.1KImpressions
72Clicks
0.8%CTR
24.1Position
The Transformation
A clear comparison of the operating position before and after the dedicated support model was introduced.
Before GoHaych
- Approximately 10–15 personnel in the original operating scale.
- Primarily focused on hospitality recruitment.
- Limited administrative resources and market capacity.
- Increasing recruitment, shift and accounts pressure.
- Higher potential costs for UK office expansion.
With GoHaych support
- Dedicated outsourced back-office support.
- Expansion into warehouse and logistics recruitment.
- Six recruitment service categories presented online.
- Structured recruitment, scheduling and financial workflows.
- Reported 15% revenue growth.
Ready to expand without overwhelming your office team?
Start with the recurring work limiting your capacity.
Tell us about your recruitment administration, shift coordination, records, timesheets or accounts workload. We will help you define a practical first scope.